Info About Your Telephone Bill
X-Stream Services is the billing agent for Hinton Telephone Company.
How You Are Billed
Charges for local service and equipment are billed one month in advance. Long distance calls and repair charges are billed after they have been made.
How, When, and Where To Pay Your Bill
Your payment due date is at the top of your bill. Your payment is considered past due if it is not paid before that date. You can mail your payment, pay in person, use auto bank deduct, pay with credit or debit card, or pay on-line. There is a charge for each returned check or rejected bank deduct. You can save time if you send or bring you billing stub with your payment. For after-hours payments, there is a “Drop Box” located on the West side of the Telephone office.
Avoid Disconnection of Services By Paying On Time
If your payments are not received by the due dates, your telephone service may be disconnected and a charge to reconnect will apply.
How To Get Your Service Restored
Payment of all past due charges may be required before your service can be reconnected, and you will be charged a reconnect fee. You may be asked to pay a deposit as well.
Statement of Nondiscrimination
XStream Services is the recipient of Federal financial assistance, from the Rural Electrification Administration, an agency of the U.S. Department of Agriculture, and is subject to the provisions of Title VI of the Civil Rights Act of 1964, as amended, Section 504 of the Rehabilitation Act of 1973, as amended, the Age Discrimination Act of 1975, as amended, and the rules and regulations of the U.S. Department of Agriculture, which provide that no person in the United States on the basis of race, creed, color, national origin, age, or handicap shall be excluded from the participation in, admission or access to, denied the benefits of, or otherwise be subjected to discrimination under any of the organization’s programs or activities.
Thirty (30) Day Dispute Policy
Check your bills monthly! The customer has thirty (30) days from the Date of Your Telephone Bill to notify, either verbally or in writing, XStream Services of a credit and/or any billing dispute.
900 Billing Disputes or Inquiries
A toll free number will appear with the call detail on your telephone bill. You have 60 days from the date of the bill to dispute a 900 billing error. You have the right to withhold payment of the disputed 900 charges during the billing error review. No collection activity for disputed 900 charges will occur while the charges are under investigation. After investigation, if it is determined that the disputed 900 charges are legitimate, the long distance carrier or the information provider may proceed with outside collections against your account for non-payment of these charges. Your local and long distance service cannot be disconnected for non-payment of 900 charges. Failure to pay legitimate 900 charges may result in involuntary blocking of access to 900 services. Voluntary blocking of access to 900 service is available upon request from your local exchange carrier free of charge.
Closed Captioning Concerns
Contact us via one of the following options:
- CALL: 405-542-3211
- FAX: 405-542-3131
- EMAIL: [email protected]
Jason Doughty, Secretary/Treasurer
PO Box 70
Hinton, OK 73047-0070
DSL Internet Customers
If your telephone service is disconnected for any reason, your DSL service will also be disconnected and penalties may apply.